Terms of service

Terms of Service 

Hai Japan(hereinafter “Company,” “we,” or “us”) provides an online Japanese language learning service operated under the name “Hai! Japan” (the “Service”). 

These Terms of Service (“Terms”) govern the use of the Service. By accessing or using the Service, you agree to be bound by these Terms. 

Article 1 (Eligibility and Requirements) 

Users must ensure that they meet all of the following conditions: 

1. They have access to a stable internet connection. 

2. They can use the necessary communication tools required for lessons. 3. They have a valid email address (a Gmail address may be required). 4. If they are a minor in their jurisdiction, they have obtained consent from a parent or legal guardian. 

Article 2 (Registration) 

1. Users must provide accurate, complete, and up-to-date information when registering. 2. The Company may refuse, suspend, or cancel registration if: 

○ false or misleading information is provided 

○ payment cannot be confirmed 

○ the User violates these Terms 

○ the Company reasonably determines that continued use is inappropriate 

Article 3 (Lesson Booking Requirements) 

1. Lessons must be booked at least 3 hours before the scheduled start time. 2. A full lesson fee is charged at the time of booking. 

3. If payment is not completed or confirmed, the booking will be considered invalid and no lesson will be provided.

Article 4 (Cancellation and Refund Policy) 1. User Cancellation 

Users may cancel lessons under the following conditions: 

● More than 12 hours before lesson start time: 

→ 100% refund, minus payment processing fees (if applicable) ● Between 12 hours and 1 hour before lesson start time: → 50% refund, minus payment processing fees 

● Less than 1 hour before lesson start time: 

→ No refund 

All payment processing fees (including Stripe fees) are borne by the User. Refunds will be issued only to the original payment method. 

Article 5 (Instructor Cancellation) 

If a lesson is canceled by the instructor or the Company: 

● 100% of the lesson fee will be refunded 

● Any applicable payment processing fees will also be refunded ● Refunds will be processed via the original payment method 

Article 6 (Payments) 

1. Payments are processed via Stripe. 

2. Bank transfer may be accepted if designated by the Company. 3. The Company may change pricing with at least 30 days prior notice. 

Article 7 (Communication Tools) 

The Service is delivered using Google services, including Google Chat. Users agree that:

1. They will comply with all applicable Google terms and policies. 

2. The Company is not responsible for outages, technical failures, device issues, or connectivity problems. 

3. The Company is not responsible for security risks associated with third-party links or files. 

Article 8 (Prohibited Conduct) 

Users shall not engage in any of the following: 

● Account sharing or transfer 

● Harassment of instructors 

● Unauthorized private communication with instructors outside the Service ● Illegal, fraudulent, or abusive behavior 

● Interference with Service operations 

● Any other conduct deemed inappropriate by the Company 

Article 9 (Service Availability) 

1. The Company does not guarantee uninterrupted availability of the Service. 2. Lessons may be unavailable due to instructor schedules, holidays, or technical issues. 

Article 10 (User Data and Privacy) 

1. User data is handled in accordance with the Company’s Privacy Policy. 2. Lesson-related data may be recorded for quality improvement and training purposes. 3. Such data may be shared internally with instructors as necessary for service delivery. 

Article 11 (Intellectual Property) 

All intellectual property rights, including content, trademarks, logos, and materials related to the Service, belong exclusively to the Company.

Article 12 (Limitation of Liability) 

To the maximum extent permitted by applicable law, the Company shall not be liable for any damages arising from: 

● Service interruptions or unavailability 

● Inability to access the Service 

● Learning outcomes or educational results 

● Data loss, leakage, or unauthorized access 

● Communication tool failures (including Google services) 

● Scheduling issues or lack of available lessons 

Article 13 (Force Majeure) 

The Company shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to: 

● Natural disasters 

● Internet or telecommunications failures 

● Third-party platform outages (including Google or Stripe) 

● Government actions 

● War, terrorism, or civil unrest 

Article 14 (Termination) 

The Company may suspend or terminate a User’s access to the Service at any time, without notice, if: 

● the User violates these Terms 

● payment fails 

● fraud or abuse is suspected 

● continued use is deemed inappropriate by the Company 

Article 15 (Governing Law and Jurisdiction) 

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada. 

Article 16 (Entire Agreement) 

These Terms constitute the entire agreement between the User and the Company and supersede all prior agreements or understandings. 

Article 17 (Language) 

In the event of any inconsistency between translated versions of these Terms, the English version shall prevail. 

Article 18 (Amendments) 

The Company reserves the right to amend these Terms at any time. Continued use of the Service after such changes constitutes acceptance of the revised Terms. 

Article 19 (Effective Date) 

Effective Date: July 4, 2026