Privacy Policy

Privacy Policy 

Last Updated: July 4,2026 

Hai Japan (hereinafter “Company,” “we,” “us,” or “our”) operates an online Japanese language learning service under the name “Hai! Japan” (the “Service”). 

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Service. 

By using the Service, you agree to the terms of this Privacy Policy. 

1. Information We Collect 

We may collect the following types of information: 

(1) Information you provide directly 

● Name 

● Email address (including Gmail address if used for lessons) 

● Account registration information 

● Payment information (processed via Stripe) 

● Lesson booking details 

(2) Lesson-related information 

● Lesson history and attendance 

● Learning progress data 

● Communications with instructors (where applicable) 

(3) Technical information 

● IP address 

● Browser type 

● Device information 

● Access logs and usage data 

2. How We Use Your Information

We use collected information for the following purposes: 

● To provide and operate the Service 

● To manage lesson bookings and schedules 

● To process payments 

● To improve teaching quality and Service performance 

● To communicate with Users (notifications, support, updates) 

● To ensure safety, prevent fraud, and enforce Terms of Service 

3. Legal Basis for Processing (International Users) 

If you are located in regions such as the European Economic Area (EEA), we process your personal data based on: 

● Performance of a contract (providing lessons) 

● Legitimate interests (improving service quality, preventing fraud) 

● Legal obligations 

● User consent (where required) 

4. Sharing of Information 

We may share your information in the following cases: 

(1) With instructors 

Instructors may access necessary information such as: 

● Name or display name 

● Email address (if required for lesson delivery) 

● Lesson-related information 

(2) Service providers 

We may share information with third-party providers, including: 

● Stripe (payment processing) 

● Google (communication tools such as Google Chat) 

(3) Legal requirements

We may disclose information if required by law or governmental authority. 

5. Payment Processing 

Payments are processed by Stripe 

Stripe 

We do not store full credit card information on our servers. 

Payment data is subject to Stripe’s Privacy Policy. 

6. Communication Tools 

The Service uses Google services, including Google Chat 

Google 

When using these tools, certain data may be processed under Google’s privacy policies. We are not responsible for the privacy practices of third-party platforms. 

7. Data Retention 

We retain personal information only as long as necessary to: 

● Provide the Service 

● Comply with legal obligations 

● Resolve disputes 

● Enforce agreements 

After that period, data will be securely deleted or anonymized. 

8. Data Security 

We implement reasonable administrative and technical safeguards to protect your information.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 

9. International Data Transfers 

Your information may be transferred and stored in countries outside your country of residence, including Canada and other jurisdictions where our service providers operate. 

By using the Service, you consent to such transfers. 

10. Your Rights 

Depending on your location, you may have rights including: 

● Access to your personal data 

● Correction of inaccurate data 

● Deletion of personal data 

● Restriction of processing 

● Withdrawal of consent 

To exercise these rights, contact us at the email below. 

11. Children’s Privacy 

The Service is not intended for children under the age of majority without parental consent. We do not knowingly collect personal data from children without appropriate consent. 

12. Cookies and Tracking 

We may use cookies or similar technologies to: 

● Improve user experience 

● Analyze usage 

● Maintain security

Users may disable cookies in browser settings, but some features may not function properly. 

13. Third-Party Services 

The Service relies on third-party services, including: 

● Stripe (payments) 

● Google (communication tools) 

We are not responsible for their privacy practices. 

14. Changes to This Policy 

We may update this Privacy Policy at any time. 

Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service constitutes acceptance of the updated Policy. 

15. Contact Information 

If you have any questions regarding this Privacy Policy, contact: 

haijapan.momo@gmail.com